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Service Management Sales Engineer
Service Mgmt. Professional Services Engineer
Project Manager
IT Specialist/Application Developer
Developer
Senior Business Analyst
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Z/OS VM/VSE Systems Programmer
Service Management Sales Engineer
Service Mgmt. Professional Services Engineer
Project Manager
IT Specialist/Application Developer
Developer
Senior Business Analyst
Information Security Consultant
Z/OS VM/VSE Systems Programmer
Job Description Links
SERVICE MANAGEMENT PROFESIONAL SERVICES ENGINEER
LOCATION: Toronto
DATE: TBD
JOB DESCRIPTION
TGA, a Canadian Partner with Service-now.com, a San Diego based software development company, is seeking technical post-sales implementation consultants to support the customization and implementation of our On Demand software solution with our growing customer base.
Responsibilities
The Professional Services Engineer will be responsible for all the direct support of customer's implementation projects. Specific responsibilities will include:
Experience
The ideal candidate will have in excess of five years of proven implementation experience with enterprise class solution providers, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading providers of help desk, IT service management, asset management, network and systems management or similar technologies a definite plus. (Experience with products like Remedy, HP Service Manager, Axios etc. would be a benefit)
This role is heavily dedicated to working directly with customer system administrators and will require frequent travel. The ideal candidate needs to have very strong communication skills, know how to set appropriate expectations with the customer and the company and be comfortable working in IT shops from 5 people to the Fortune 100.
Opportunity
The selected candidate will have an opportunity to put his or her technical skills to the test in a creative and fast paced environment. Service-now.com is a small, rapidly growing organization delivering some of the most technologically advanced applications in the world.
DATE: TBD
JOB DESCRIPTION
TGA, a Canadian Partner with Service-now.com, a San Diego based software development company, is seeking technical post-sales implementation consultants to support the customization and implementation of our On Demand software solution with our growing customer base.
Responsibilities
The Professional Services Engineer will be responsible for all the direct support of customer's implementation projects. Specific responsibilities will include:
- Implementation project management
- Software customization
- Screen tailoring
- Workflow automation
- Custom reporting
- Data import
- Integration of LDAP
- Be proficient at scripting (JavaScript and XML)
- Third party software integration
- System administration training
- Management of proof of concept and evaluation trials
- Integration experience and LDAP/active directory
- Understand ITIL methodologies
Experience
The ideal candidate will have in excess of five years of proven implementation experience with enterprise class solution providers, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading providers of help desk, IT service management, asset management, network and systems management or similar technologies a definite plus. (Experience with products like Remedy, HP Service Manager, Axios etc. would be a benefit)
This role is heavily dedicated to working directly with customer system administrators and will require frequent travel. The ideal candidate needs to have very strong communication skills, know how to set appropriate expectations with the customer and the company and be comfortable working in IT shops from 5 people to the Fortune 100.
Opportunity
The selected candidate will have an opportunity to put his or her technical skills to the test in a creative and fast paced environment. Service-now.com is a small, rapidly growing organization delivering some of the most technologically advanced applications in the world.
CAREERS